The Chat system within the CometSuite is designed to helpo guide your website visitors with live communication. You will be able to chat in live time, using mobile chat apps that you already have installed on your devices. (Slack, Skype, Whatsapp, Messenger etc)
you will also be able to assign different people in your organisation to handle the chat messages at different times of the day/week.
basic automations are possible too - as well as the ability to bring in all leads to your connected CRM program or Autoresponder.