​How To Fix Your SMS Settings If You Failed To Send SMS

Modified on Mon, 20 Sep 2021 at 11:04 AM

You may be having trouble sending SMS messages through the app. This article will help you determine the issue by going through your Twilio account.

What you will need

  • Twilio Account

Part 1: Twilio 

Step 1: Go to your Twilio Account → Ensure that your ‘SID’ and ‘Auth Token’ are in place → Go to ‘Settings’ → ‘Twilio’ → and check if they have the same ‘SID’ and ‘Auth Token’.

Step 2: Go to Sub-Account → check if the ‘SID’ and ‘Auth Token’ are the same

Step 3: Go to Manage number → Phone Number → Ensure that webhook URL’s are correct. See GIF (since this is just a demo account we don’t have an active number yet

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article